I have exchanged various parts 3 times for 3A product, so far ok and every time they have sent a new part to me by mail.
I fully understand your anger as their online system is not so perfect but,
1.) It turns out the problem is on your computer, so, it would be difficult for the CS to actually find out what has turned wrong so that you cannot place the order. Since it is not their responsibility to look after your own system;
2.) You asked for a refund and then they refunded it to you, that's the end of transaction;
3.) You got extra refund and not returning the money to them by intention, that's already an act of theft.
I suggest you make an appointment and go to 3A office to settle it peacefully. Being anger and using foul language cannot make it work.
:64: This is just my personal opinion and suggestion.
I have exchanged various parts 3 times for 3A product, so far ok and every time they have sent a new ...
RRAAYY 發表於 5-5-2012 12:20 PM
For 1, yes i admit that could be my fault
But I didn't ask for refund!!
It was 3A refunded to me compulsorily.
And I already told them I will return the extra payment,
actually that was me to inform them first before they noticed they had ddouble paid me with USD180, after they solve what I am facing: my loss in exchange rate
For 1, yes i admit that could be my fault
But I didn't ask for refund!!
It was 3A refunded t ...
edmund 發表於 5-5-2012 12:27 PM
May be I missed a few lines... sorry. But if they refund to you without your consent then that is their fault since your payment has already completed. However, if you have accepted the refund again then it means you have accepted their new terms and agreed to cancel all previous transaction.
Of course, they have the right to stop you purchasing anymore toys online from them but they should complete all completed transactions. At this stage, it would be difficult to argue with them since you have already accepted the refund but further discussion peacefully may help the situation.
Sorry to hear this kind of story here. Toys should mean fun only. Hope you can settle it with them in the end.
May be I missed a few lines... sorry. But if they refund to you without your consent then that ...
RRAAYY 發表於 5-5-2012 12:37 PM
No man, i know you are right
But i don't intend to ask for compensation(like what i state in my post) but let you know what they did to me and whether it is fair.
樓主: edmund
發表於 5-5-2012 12:20:56
樓主
