Dear LEGO?friend,<
<
thank you for emailing LEGO Direct. We are sorry to hear that your new
LEGO set was incomplete. Our production checks are rigorous. We even
weigh the boxes electronically before they're shipped to check that
there's nothing missing. However, from time to time one or two pieces can be
missing from a set, and of course we're happy to replace them
immediately. <
<
We'll deal with your request as quickly as possible and your
replacement parts should arrive within three weeks.<
<
Best Wishes <
Your LEGO Direct Team<
<
PS. This email has been sent from an auto-notification system that
cannot accept incoming email. Please do not respond to this message.<
<
LEGO Direct Ref.020990291A; EN-RW