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發表於 18-4-2009 01:13:00
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Message from Matty:
Hey MOTU fans,
Well looks like Mer-Man swam away way faster than we expected!
I wanted to let fans know we are WELL aware of some major technicalproblems yesterday with Mer-Man's sale. A lot of this was caused by thesheer amount of overwhelming fan support for the line with so many fanslogging on to buy one at once.
We have immediately taken corrective measure so that this never happensagain and I personally apologize to any fan that had trouble orderingthe Ocean Warlord. It was unfair for you not to be able to get a figuredo to a huge spike in hits on the site. We have a new Castle Grayskullsized super server dedicated to the site and are now better preparedfor larger traffic on sale days.
We have also corrected the problem with international orders and theyshould not have trouble ordering when Mer-Man goes back on sale in aweek or two.
Honestly, we had the same number of units yesterday for sale as we didfor Beastman, and it took 41 days for Beastman to sell out. It isalways a careful game we play to produce just enough for fan demandwithout overproducing which would kill the line. (To paraphrase fansfrom a few years ago...)
As announced we do have more Mer-Man figures coming before the end ofApril. By the time we increased production, we had to send Mer-Man intwo separate shipments. It is the same run; they all just didn't makethe same boat.
Going forward, we have increased production on Zodac and Hordak aswell, but the full production of both of these figures should beavailable on the same day. If the second shipment of Mer-Man also sellsout as quickly we will look at increasing overall production yet againuntil we get the number just right so the figure is online for at leasta week or so! We do WANT to get these to fans after all.
As for concerns about quantities, we have looked at the numbers andhonestly there are so very few fans ordering anything more than 3units. By far, 1, 2 and 3 per person are the OVERWHELMING most commonorders. We will keep up to ten available for international fans whowant to save on shipping.
I will update everyone ASAP once we confirm the second on sale date forMer-Man. We will continue to work with all of our fans to improveshipping, customer service options and buying options to make this assmooth a process as possible. You have my Mattel word!
Thanks for hanging in there!
No exact date has been released on when the second batch of Mer-Manfigures will go on sale but we will be sure to update you when they do. |
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