I know I will get slammed again but I cannot help it........
From what you said, the defects are ...
Gretzky99 發表於 18-3-2011 10:30 AM
Why were you keep defensing the case like you speak for the company?
Was not going to give any comments to this as it only seems to be an isolated case and we as a viewer was not getting both size of the story......
All I see is that a product with comparative high value.....In one hand, the company (by HT itself) keep educates consumer that it is a COLLECTIBLE but not a TOY and their product quality was claims to be topnotch from the industry, but in other hand, when customer find product is out of his/her expectation, the person who supposed in-charge of the company display this kinda attitude to his customer, who's fault it is? As a controller, shouldn't he describe the case to his fellow customer rather than 'kick' him out of the shop? He could be in a bad mood, but this give him no rights to flood his poor attitude to cust......he should establish a good service example to his fellow employee rather than this.....
Frankly speaking, a CEO not necessary to be a good person, high EQ or well educated person. He made his way up because of other reason though.......but what goes up, must come down........
A word of advise......taking the cellular phone for an example, Nokia is once dominant the market, but now, they're are barely keeping their pace with the game....
brother I don't know you, but feel shock and sad of your incident.
I work in a manufacturing firm as well, so I know during production there must be some defective goods, I guess no matter how good the production line is there must be some kind of scrap and defects. That's why aftersales services are so important to keep the customers buying from you in long term. As i read an article in the past, almost 90% customers don't complain, they instead choose not to buy from that seller anymore.
I clearly understand your point, by ignoring the quality of the figure, it's already crazy and stupid to said such a thing as a CEO. Maybe he forgot who he is and what he said actually represent the company (imagine Donald Tsang said this kind of thing to new immigrants like HK is not suitable to you etc....and see what result he would have), or he was just too emotion and the words just fire off from his mouth before the signal reaches his brain~
anyway, HT really produce some amazing figures, I always think HT is the leader in the industry. It's a shame that their services cannot keep up and lose customers in this way.
For me, I only ordered ironman Mk-5 although I did have regrets when I saw Mk-4 and Mk-6 released (it's actually teh first time I "lost faith" in HT figures) , sadly i have full paid it so it's silly to surrender and not to collect it, maybe i should get my spray gun and paint out under my bed and repaint myself later when i collect it in the future, in case there are defects and their CEO "recommend" us to do...
The customer service of Hot toys cannot match with Enterbay's...AHAHHAHA
and recently, there is a decline of quality control on hot toy products, if Enterbay can use this time to their advantage, they can possibly grab some customers back...
As of this point, he still refuses to show us how bad the problems are....
You cannot blame m ...
Gretzky99 發表於 18-3-2011 12:04 PM
I don't know either of the person nor how bad the defective item, but I'm trying to pull the focus on the situtation of the servicing. We are all grown ppl and believes do accept resonable explanation.
A company keep promoting their figures at the magazine to be one-of-a-kind perfect product but act differently wasn't the way to do business. If someone got guts, he could clarifies all that to collectors and re-educate them know minor defects is acceptable and reasonable.
I'm not blaming you at all, so don't take it too personal. Afterall, we are all try to balance the negative force among the discussion. Knowing that there is no absolute right and wrong in this case.
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發表於 18-3-2011 11:26:19
