I haven't gone to get mine yet, so I'll do as Jimy 大大 has said. Wait a few days for HT response to the problem first.
I wouldn't mind at all to wait a few months for them to fix it.
On the other hand, I'd hate going back and forth to replace bad QC parts (because I live in Tseung Kwan O and nearly never go to MK)
I was one of the people thinking of buying/ordering 4 more figures to have enough to join VIP.
I haven't totally lost confidence in them, as my previous figures from them have all been very good quality-wise.But HT's response to this incident will be a strong deciding factor for me.