CEO: Hottoys並不適合你,回去玩你的toy, 好好享受生活

Macross長谷有洋

As a CEO of a company, Howard knows better than anyone - he represents the company. He should never talk to any customers that way. If he doesn't like to deal with trouble customers in the shop, he should simply let his sale staffs to deal with these things.

No matter what he felt at that time, he could take a deep breath and walked away. Not to get angry, insult and argue with his customer in front of everyone!

:36:

mark2004

其實好考個人既EQ,會影響個人同公司形象∼

Gretzky99

一時火起一個人可以做得出任何事.....

98% 謀殺案不過是一時之氣.....:59:

mark12345

其實12吋的Figure同普通玩具是不同的,玩家有要求亦是好正常
佢係真人比例的縮水版,所以大家會好detail咁去睇每一個細節,發現有問題一D都唔出奇,呢個亦係figure吸引之處.
我相信CEO係一個好有熱誠的人,但生產負擔亦好重,一年出十幾隻item,要起模,要EP(試產),要生產,要Q.C .......etc
好唔容易,亦係值得欣賞,我記得第一隻figure亦是9,10年前,在他之前鋪頭(地點為潮流特區地庫)買的.係Dragon的SDU,
仲係CEO D屋企人看鋪的(好似係佢阿媽).

近來亦發現貴司有多小問題,希望貴司能有以下改善:
1)鋪頭燈光太暗,對一些有要求的玩家,睇都睇得唔清楚,有問題,一定來換,寧可在鋪頭多check幾盒,滿意才取走
2)Ironman係好多問題,所以希望貴司在出ironman 5時 能準備一定的parts給客人更換,(如面罩),其實你在PS時,Q.C department已反映給你,
   你在派貨前應準備一定數量的part給客換,Just in time(即換即走),你又唔需要開盒拆件,佢又快D取走,大家都好
   當然,成個Body有事,拆唔到走,就真係要退廠,無計.
3)貴司的員工實在態度上已有改善,當然有一個半個例子(唔開名),雖然如似,但值得一讚
4)貴司鋪頭員工在處理一些事情上,老實是有出現一時一樣,不同準則的情況,個個都有D唔同
   你應定好行政上的指引,比佢地去follow.
   亦應清楚通知客戶,避免衝突.

香港其實係一個好好的試點,起碼大家同聲同氣
日本人對D細眉細眼野仲多投訴,到時成盒係咁退,仲煩

請你飲水思源,唔好忘記香港這個另你發跡/發達的福地
亦唔好忘記一班支持你有十年的顧客

Douglas.M.Saint

I think it is time to stop here!  :)

Regret to hear the bad experience from 4G and hope HT will deeply consider the marketing and also the customers' issues. :64:

In my personal point of view that wanna rectify the said problem, improve the QC standard is very important.  It is not a cheap stuff that cost more than $1,000 for a toy and good expectation from customer is a must.  If the one get in hand have a big different between official photos and the one who displayed in the cabinet, how can satisfy those customers?

Hope HT will accept my own suggestion and I'm really the one that want to see the improvement from your company, no matter in toys quality and also the customers' service. :64: